Refund & Cancellation Policy
Have questions about your subscription? Email contact@cosmitra.com for personalised help.
1. Cancellation Policy (Subscriptions)
1.1 Cancellation of Cosmitra Unlimited
You may cancel your Cosmitra Unlimited subscription at any time via your account settings page.
- Effect: Cancellation is effective at the end of your current monthly billing period.
- Access: You retain unlimited access until the period ends, and no further renewals are charged.
1.2 Free Tier Cancellation
The Free Tier (20 questions per week) requires no cancellation process. You may delete your account entirely at any time via your account settings.
2. Refund Policy (Digital Service)
Because Cosmitra provides instant access to digital guidance and chat-based experiences, the following refund terms apply.
2.1 No Refunds for Used Service
We do not offer refunds, pro-rated or otherwise, for any portion of the current monthly subscription once that period has begun.
2.2 Exceptions (Technical Failure)
A full refund for the current month may be considered if:
- A severe, confirmed technical failure prevented you from accessing the Service for a cumulative period of 72 hours or more within a single billing cycle.
- The refund request is submitted within seven (7) days of the technical failure's resolution.
2.3 How to Request a Refund
Email contact@cosmitra.com with your name, email, user ID, and a detailed description of the technical issue (including dates and timestamps). Our team will review the request against the conditions above.
3. Contact Information
Have questions about cancellations or refunds? Reach out anytime: